Every day, human resource departments are bogged down by critical employee questions – anything from choosing the right healthcare plan to understanding parental leave policies. For large enterprises, this means thousands of employees seeking answers, often during big moments of their lives.
According to a BCG survey from July 2024, 95% of companies surveyed are actively looking to transform their HR departments by implementing automation. Despite HR being the backbone of the employee experience, most organizations still rely on manual, time-intensive processes that leave both HR teams and employees frustrated.
Picture this: you’ve recently changed jobs. Despite working in tech, you find yourself spending hours trying to understand your new benefits package. A simple, “What brand of insulin pen is covered by my plan?” turns into you sifting through a trove of PDFs, emails, and the inevitable phone calls to an already overwhelmed HR team.
But this isn’t just about convenience – it’s about privacy too. Imagine an employee in the early stages of pregnancy or experiencing a pregnancy loss, needing to understand their leave and mental health benefits during an incredibly exciting or vulnerable time. These are moments that deserve immediate responses without the emotional burden of sharing sensitive information with a fellow coworker or manager.
Enter Cascade, the most advanced AI assistant for HR teams and their employees. When we first met Ana and Pulak, they showed us a vision of how HR should work. By seamlessly integrating with existing core enterprise systems, Cascade generates personalized answers for employees. This means employees get immediate, accurate answers to their questions, and HR teams can focus on what truly matters: supporting their people through meaningful career milestones.
The results with their early customers tell a powerful story. At OneOncology, CLEAResult, and Boomi, Cascade has transformed how their HR teams operate. More than half of routine queries are now handled by Cascade. More importantly, employees are answering their questions faster and HR teams can focus on more strategic work.
What is most exciting is how naturally and quickly Cascade has expanded beyond its initial focus on benefits across other HR functions. Users began asking, “Can you help with this too?” That’s because when you solve a fundamental problem well, people trust you to solve adjacent ones. We see Cascade evolving into the centralized employee support assistant across the enterprise.
We’ve known Ana and Pulak for some time now, and have seen first-hand the rigor and intuition they apply to solving all product and company-building problems. They’re supported by industry leaders like Beth Axelrod, Mindy Fox, Perry Hewitt, Candace Jodice, Dan Knecht, Paul Marcotullio, Prasad Setty and Eve Stacey. As the company announces its seed round, we’re excited to be partnering with them on the next stage of their journey as they shape the future of HR.
