Every day, human resource departments are bogged down by critical employee questions – anything from choosing the right healthcare plan to understanding parental leave policies. For large enterprises, this means thousands of employees seeking answers, often during big moments of their lives.

According to a BCG survey from July 2024, 95% of companies surveyed are actively looking to transform their HR departments by implementing automation. Despite HR being the backbone of the employee experience, most organizations still rely on manual, time-intensive processes that leave both HR teams and employees frustrated.

Picture this: you’ve recently changed jobs. Despite working in tech, you find yourself spending hours trying to understand your new benefits package. A simple, “What brand of insulin pen is covered by my plan?” turns into you sifting through a trove of PDFs, emails, and the inevitable phone calls to an already overwhelmed HR team.